Refund Policy

Because the documents sold on TexasCountyDocs are delivered digitally and access is granted immediately, purchases are generally final. However, we want you to receive a usable document, so we offer refunds in the specific circumstances described below.

When you can request a refund

You may request a refund within 7 days of purchase if the document you downloaded is:

• illegible or unreadable;
• incomplete (missing pages that should be part of the record); or
• incorrectly indexed (materially different from the document described on the preview page).

What is not eligible

Refunds are not available simply because a document is no longer needed, or because the underlying county record itself is limited in quality. Subscription charges are billed in advance and can be canceled at any time to stop future renewals.

How to request a refund

Email hello@texascountydocs.com within 7 days of your purchase with your account email and the document number or transaction ID. We review every request and respond within 24 hours.